Legal
Refund policy
Contributions are given freely and are not expected back. But mistakes happen, and this page explains what to do when one does.
Why this page exists
Indian payment gateways require every organisation that accepts online payments to publish a refund policy before an account is approved. It is also simply fair: someone who gives by accident should know how to put it right. The gateway has not been chosen yet, and its own terms may set limits this policy has to respect.
What can be refunded
Set out which contributions qualify — a duplicate charge, an amount entered wrongly, a payment the giver did not authorise — and note any case that cannot be reversed, such as a gift already spent on the purpose it was given for.
How long you have to ask
State the window in days from the date of the contribution: Number of days to be decided — refund request window not yet provided . A request that arrives after it should still be read, and this section should say what happens then.
How long a refund takes
Give two timelines, because they differ: how quickly the organisation processes an approved request, and how long the bank or card issuer then takes to show the money — Timeline to be confirmed — refund processing timeline not yet provided .
How to request one
Describe exactly what to send: the date and amount, the reference from the payment confirmation, and the reason. Say who reads the request and when to expect a first reply.
Recurring contributions
If regular giving is offered, explain how it is stopped, whether stopping it is immediate, and how an instalment already taken is treated.
Contact
Send refund requests to To be confirmed — donations contact address not yet provided .